SMS Terms

SMS / Text Message Communication Terms

Important: This section governs our text message (SMS/MMS) communications program and is intended to comply with the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines. Please read this section carefully before opting in to text message communications.

1.Program Description

By providing your mobile phone number and affirmatively opting in to text message communications, you expressly consent to receive automated and/or manually dialed text messages (SMS and MMS) from Premier 1 Pool & Patio. Text message communications may include:

Appointment reminders and scheduling confirmations
Project status updates and progress notifications
Promotional offers, seasonal specials, and service announcements
Seasonal pool and patio care tips and maintenance reminders
Customer service communications and follow-up messages
Financing updates, payment reminders, and account-related notifications
Responses to text-based service inquiries

2. How to Opt In

Consent to receive SMS communications is obtained at the time of opt-in, which may occur through:

Completing a web form on premieronepools.com and checking the SMS consent box
Signing a service agreement or estimate form that includes an SMS consent provision
Verbally consenting at the time of scheduling a service appointment
Texting a designated keyword to our business number

Your consent to receive SMS messages is entirely voluntary and is not a condition of purchasing any product or service from Premier 1 Pool & Patio.

3. How to Opt Out (STOP)

You may opt out of receiving text messages from Premier 1 Pool & Patio at any time by replying STOP to any text message you receive from us. Upon receipt of your STOP message, you will receive a one-time confirmation message acknowledging your opt-out, after which no further marketing or promotional text messages will be sent to your mobile number. Standard STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT commands are all honored.

4. Help

If you need assistance with our SMS program, reply HELP to any text message from Premier 1 Pool & Patio to receive help information. You may also contact us directly:

Phone: 330-808-1112

Email: [email protected]

Address: 3310 Kent Rd, Unit 6, Stow, OH 44224

5. Message Frequency

Message frequency varies based on your service activity, project status, and individual preferences. You may receive multiple messages per month during active project phases. We will always endeavor to ensure that the frequency and content of messages are appropriate and relevant to your needs.

6. Message and Data Rates

Message and data rates may apply. Depending on your mobile carrier plan and the terms of your wireless service agreement, standard SMS and data rates may be charged for messages sent to and received from Premier 1 Pool & Patio. Premier 1 Pool & Patio is not responsible for any charges incurred through your mobile carrier as a result of participating in our SMS program. Please contact your mobile carrier for details about applicable rates and charges.

7. Carrier Disclaimer

Premier 1 Pool & Patio’s SMS program is supported by major U.S. wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, and other regional carriers. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your mobile carrier, and Premier 1 Pool & Patio makes no guarantee regarding the timing or delivery of text messages.

8. No Purchase Necessary

Consent to receive SMS or text message communications from Premier 1 Pool & Patio is not a condition of purchasing any product or service. You are free to use our services without consenting to receive marketing text messages. Opting out of SMS communications will not affect your ability to receive services from Premier 1 Pool & Patio.

9. Privacy of SMS Opt-In Data

Your mobile phone number and SMS opt-in consent information are treated with the utmost confidentiality. Mobile opt-in data and consent records will not be shared with, sold to, or transferred to any third parties for their independent marketing purposes. This information may be shared only with service providers directly supporting our SMS communications program, subject to appropriate confidentiality obligations, or as required by law.

Contact Information

If you have any questions, concerns, or requests regarding these SMS Terms and Conditions, our SMS or email communication programs, or your privacy rights, please contact us using any of the following methods:

Premier 1 Pool & Patio

3310 Kent Rd, Unit 6

Stow, OH 44224

Phone: 330-808-1112

Email: sales@premieronepools.com

Website: premieronepools.com

Our team is available to assist you Monday through Friday during regular business hours. We will make every effort to respond to your inquiry promptly and thoroughly.

These Terms and Conditions were last reviewed and updated on May 19, 2026. By continuing to use the Website at premieronepools.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

This document is intended for informational purposes and does not constitute legal advice. Premier 1 Pool & Patio

(330) 808-1112